Refund Policy at JOJO GROUP LIMITED FOR (SERVICES)

Refund Policy at JOJO GROUP LIMITED

JOJO & CO. welcomes complaints and claims from our clients. However, it is essential that we are notified of such issues within 24 hours after the cleaning service is completed. Once we have verified the validity of these claims, we will promptly dispatch our team of cleaners to redo the task and ensure the client’s satisfaction. Please note that we do not offer any refunds. Regardless of whether the client agrees to have our cleaners return to complete the job at no additional cost, JOJO & CO. retains the right to decline any refund requests.

Refund Policy in The Event of Service Rescheduling and Cancellations

Once a reservation has been made, the client will be required to make a payment of 50% of the quoted fee for the entire service, while the remaining 50% will be due immediately following the cleaning session. If a client wishes to reschedule a booked cleaning service, it is necessary to provide the company with a 24-hour notice. Failure to notify the company within the specified timeframe will result in the client forfeiting the deposit already paid in advance, and no refunds will be issued.

The company maintains its policy of no refund even in cases of service cancellation, and it is imperative for all clients to adhere to this rule. A client is provided with a 14-day window to cancel a scheduled cleaning service. However, if the cancellation is made after this grace period, the client may incur cancellation fees as a result of delayed notification. Please note that we retain the right to impose a cancellation fee of up to 50% of the total quoted price.

Please contact our customer service at 075 3402 4728 for more information about our rules, terms, and conditions.