OUR CLEANING SERVICES
We arrange a meeting with you either at your residence or workplace, where we engage in a thorough discussion and walkthrough of each room to understand your preferences and requirements. Typically, this process lasts approximately 30 minutes. However, since our aim is to cater to your needs, if you wish to inquire further or delve into more detailed planning, we are more than happy to allocate additional time. We make a point of addressing any specific concerns or areas that demand extra attention. Rest assured, we always provide written confirmation of the agreed-upon tasks, ensuring that you have a clear understanding of what to anticipate.
During our initial visit to your residence, we will schedule an appointment for an introductory Deep Clean. This initial session resembles a thorough spring-cleaning, allowing us to address all the tasks that require extra attention for the first time. This approach not only streamlines subsequent regular cleaning visits but also leaves your home looking stunning after just one visit!
Our house teams operate during the weekdays, specifically from Monday to Friday, starting at 8:30 a.m. and concluding at 5:00 p.m. Although we do not provide cleaning services on weekends, evenings, or public holidays as part of our regular schedule, we might be able to accommodate such requests on an intermittent basis.
Our office teams are available during normal working hours as well as early morning, evening, and Saturdays.
Our carefully selected, vetted, and rigorously trained staff usually work in three person teams. This ensures the work is carried out efficiently and effectively. We endeavour to ensure the same teamwork for you each time. Of course, none are allowed to eat, smoke, or use appliances while in or around your home or office.
No, though you should feel comfortable being at home if you choose. We operate a strict security system for your keys and alarm codes so you can still relax when you’re out.
No! They will wear indoor shoes while cleaning, which are never worn outdoors.
As even the finest cleaner cannot get a great result with poor tools, we use only the most effective state-of-the-art professional products and methods. So, you continue to benefit from advances in cleaning technology we continue to research and investigate the most up to date methods and equipment.
We love pets. It would be ideal if you would introduce the team to your pet(s) during the first visit. You could also show the team where the treats are so when we return, we can offer them a treat before starting the clean.
When you are not at home, if you wish us to de-activate and re-active an alarm system, please give us the code and any instructions during our consultation. We are more than happy to do this.
Quality & Standards
Yes, of course we are fully insured.
Our commitment to maintaining exceptional standards is of utmost importance to us. Nevertheless, in the rare occurrence of any concerns, please feel free to contact us at +44 07534024728 or email us at info@jojoandco.uk. We assure you that we will make every effort to promptly address and resolve any issues that may arise.
Certainly! In the rare circumstance that you are not completely content, kindly reach out to us within two business days, and we will either redo the service or offer you a refund, either in full or in part. The decision is yours.
Our quality assurance system commences with the extensive training and unwavering dedication exhibited by our cleaners. Furthermore, a proficient team supervisor, who has undergone thorough training, will be assigned to oversee every aspect of the cleaning process in your home or office. Additionally, our senior management conducts meticulous spot checks to ensure the highest standards are maintained. Moreover, we value your input and encourage you to provide us with any feedback, whether it be positive or negative.
Primarily, it is important to highlight that we have comprehensive insurance coverage. If you possess any items that are exceptionally fragile, irreplaceable, or hold significant sentimental value, kindly inform us during our initial meeting so that we can address your specific needs. As expected, we handle your belongings with the highest level of care. In the extremely improbable circumstance that any damage or breakage occurs, our supervisor will provide written notification for you, and we will make every effort to promptly reach out to you.
Our company’s foundation lies in our dedication to serving you. Therefore, we would be pleased to receive your feedback through various channels such as phone, email, or letter. Alternatively, we are more than willing to arrange a meeting with you. Additionally, you can also provide your feedback by completing the comments card form we provide after each visit.
Pricing & Payments
Our prices include all products and supplies. You have the flexibility to make payments through various methods, such as standing order, cash or cheque, or electronic transfer.
We excel in providing a customized cleaning service for each property, ensuring that we leave your property in the exact condition you desire. Due to the distinctiveness of our cleaning services tailored to individual customers, we do not have fixed pricing. Instead, we assure a transparent and reliable relationship where we consistently offer the highest quality cleaning. Our commitment lies in exceptional service, prompt delivery, and effective communication. We bill for the actual work performed, as opposed to charging by the hour. This is because when cleaners are paid by the hour, you may end up paying for a subpar performance or unfinished tasks. Instead, we assign our teams of two or three individuals to the job, ensuring that all your requirements are met to a consistently high standard. With this approach, you can always expect the same level of service from us on every cleaning session – nothing more, nothing less!
We pay our team a fair wage and this means they are reliable, trustworthy, and driven.
The outcome is an exceptional cleanliness achieved by a reliable team that never disappoints.
Cancellation & Holiday Postponements
We would greatly appreciate it if you could contact us well in advance, allowing us a minimum of one week’s notice. This will give us sufficient time to make any necessary changes. However, please be aware that a notice period of at least 48 hours is required to avoid any potential charges, which may be partial or in full. In the event of a public holiday, we will reach out to you to discuss alternative options.
Your feedback is our story. (contact & feedback)
Our company’s foundation lies in our dedication to serving you. We eagerly await your contact, whether it be through a phone call, email, or letter. Alternatively, we are more than willing to arrange a meeting with you. Additionally, we provide a comments card form for your convenience after each visit. We value your feedback and look forward to hearing from you.
© 2024 JOJO Group Limited-Registered number 15374873
Working Hours
- Mon-Fri : 9:00- 18:00 Hours
- Saturday : 9:00 - 15:00 Hours
- Sunday: Closed
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